Nick Hung

Executive Vice President of Technology and Transformation,
Deloitte Taiwan 

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​​Nick is the Director of Digital Customer Services at Deloitte Consulting, with over a decade of experience leading digital transformation projects for large enterprise clients across Taiwan, the United States, Europe, and Japan. He specializes in enterprise strategy, leveraging cutting-edge cloud platforms, implementing digital technologies, driving customer success–oriented business transformation, and managing agile project development. His cross-industry expertise spans pharmaceuticals, manufacturing, software, luxury automotive, high-tech, and retail sectors.

 

Applications of Digital Technology in Enhancing Healthcare Efficiency and Innovation

As the global biotech and healthcare industries enter the digital era, digitalizing sales operations has become a key driver for enhancing business resilience and improving decision-making efficiency. From sales visit tracking and customer engagement strategies to market demand forecasting and production resource allocation, digital technologies are reshaping the logic of business operations. Powered by AI intelligence, these technologies enable enterprises to build more agile and accurate sales frameworks.
This presentation will focus on how Deloitte leverages real-world projects to integrate digital and AI technologies into biotech and pharmaceutical companies—driving sales and operational upgrades, strengthening market insights, and improving internal resource allocation. In doing so, companies can gain a competitive edge in a fast-changing and highly competitive market.