Liang-Yeu (Lenny) Chen

Executive Consultant
Presentality

Lenny often works in the intersection of clinical care, operations, research and information technology. Lenny has been working as a management consultant in healthcare industry in both domestic US and international settings in the last 30 years, including 14 years at IBM. His area of expertise is advising healthcare clients, such as hospitals, insurance companies, pharmaceuticals, health management companies and governments around the globe to leverage the latest information technology, such as analytics, AI and machine learning to improve patient care delivery, and operations. He was one of the founding members of IBM's Watson Health Group where he and the team help healthcare organizations around the globe to leverage artificial intelligence to deliver better patient care. His current areas of focus include: 

Working with leading consulting firms to advise healthcare organizations or government entities in adopting Advanced Analytics/Al to transform healthcare delivery 

Advising venture capital firms in expanding their digital health investment portfolio and helping connect digital health startups with a global audience and commercialize their solutions
 

Speech title & Synopsis

Why Adoption Strategy is critical to Digital Health?

According to a Bain & Company study in June 2019, finds that only 8% of global companies have been able to achieve their targeted business outcomes from their investments in digital technology. A strong digital adoption strategy supports organizations' digital transformation efforts, allowing them to achieve the value of the investments and overall digital innovation. 
A successful Adoption Strategy ensures that the users and the organization are getting the most out of the technology investments. If users are using only part of your solution or product, they are not seeing its full intended outcomes. 
COVID-19 pandemic accelerated the adoption of AI, Machine Learning and digital health, it is critical for digital health companies to design an agile adoption strategy to onboard their users and guide them to optimize the value of their digital health investments.